I’ve recently been very busy trying to close my Windows Live account. One would think this would be a simple task, since it is not that unusual that after some 11 years I might want to close all my live services including the account. But Microsoft seems to think otherwise!!!!! 🙁
The reason behind wanting to close the account is not that relevant for this post. But Microsoft has made it darn near impossible to close your own account. First you would find this hidden feature in the options of your account on Live Account management. It even provides you with a link that says you can close your account. But alas, you are not allowed to do this.
At first it told me that I had subscriptions linked to the account, which is true. My Xbox Live account was attached, note the word was. I signed that over to another account some time ago, since I wanted to close my old one. But every time I click the close your account link it keeps telling me that I have:
One or more paid services or a Microsoft Points account is linked to your account. To close this account, make sure each service is canceled and your Microsoft Points account is closed.
But I cannot find any services when visiting the Microsoft Billing pages. So for some reason Microsoft seems to want to prevent me from closing my account, for whatever reason they might have. If any of you have any advice to help me close my account then please give it. I’m at a loss at the moment.